Cancellations and rescheduling
Customers may cancel or reschedule a service appointment at least 24 hours before the scheduled service time without penalty. If a customer cancels less than 24 hours before the appointment, or if our service provider arrives and the customer is unavailable, a cancellation or trip fee may apply.
Refunds after completed service
Refunds are generally not issued after a service has been completed, unless there is a clear service issue, duplicate charge, billing error, or the service was not provided as agreed. If a customer is dissatisfied with the completed service, they must contact us within 24 hours of service completion with details and, when possible, photos of the concern. We will review the request and may offer a re-cleaning, partial refund, service credit, or full refund depending on the situation.
Service cancellations by us
If we are unable to complete a scheduled service due to weather, provider availability, safety concerns, or other operational reasons, the customer may choose to reschedule or receive a refund for any prepaid service amount.
Refund processing
Approved refunds will be processed back to the original payment method. Processing times may vary depending on the customer's bank or card issuer. Refunds are not issued in cash when the original payment was made by card or electronic payment.
Contact
For refund, billing, or cancellation questions, customers may contact Hyundai Car Wash Home Services LLC at our official support email or phone number listed on our website or invoice.
Hyundai Car Wash Home Services LLC is an independent mobile vehicle care service business and is not affiliated with, endorsed by, or sponsored by Hyundai Motor Company or any automobile manufacturer.